Responsibilities: • Provide technical support and troubleshooting to customers, including identifying, diagnosing, and resolving issues. • Monitor and maintain system performance and availability. • Respond to customer inquiries in a timely and effective manner. • Document customer interactions and technical solutions. • Participate in team meetings and training sessions. Requirements: • Bachelor’s degree in computer science, information technology, or a related field. • Strong problem-solving and troubleshooting skills. • Excellent verbal and written communication skills. • Ability to work independently and as part of a team. • Ability to manage multiple tasks and prioritize accordingly. Preferred Skills: • Experience in customer service or technical support. • Knowledge of software applications and hardware components. • Familiarity with network topologies and protocols. • Ability to work in a fast-paced environment.